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Privacy Policy

Last updated: 16 February 2025

1. Who we are

Cabbie Training provides accredited Passenger Assistance Training (PAT) for taxi and private hire drivers.

For any data protection queries, contact us at info@cabbietraining.co.uk or call 07739 320050.

2. What data we collect

We collect the following personal data:

  • Booking enquiries: when you contact us by phone or email to book a course, we record the details you give us — such as your name, contact details and licensing council — in order to arrange your place.
  • Payment data: processed securely by Stripe. We do not store your card details on our servers.
  • Technical data: cookies strictly necessary for the operation of our website (see our Cookie Policy).

3. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract (Article 6(1)(b)): processing your booking and delivering the training course you have paid for.
  • Consent (Article 6(1)(a)): when you submit a contact enquiry or voluntarily provide optional information.
  • Legitimate interest (Article 6(1)(f)): responding to your enquiries and improving our services.

4. How we use your data

  • To process and manage your course booking
  • To take payment via Stripe
  • To send you booking confirmations and course information
  • To respond to your contact enquiries
  • To issue your PAT certificate
  • To comply with legal obligations (e.g. financial record-keeping)

5. Who we share your data with

We only share your personal data with the following third parties, all of whom are bound by data processing agreements:

We do not sell your personal data to any third party. We do not transfer your data outside the UK/EEA unless the recipient provides adequate safeguards.

6. How long we keep your data

  • Booking data: retained for 6 years after the course date to comply with HMRC financial record-keeping requirements.
  • Contact enquiries: retained for 12 months after your last communication, then deleted.
  • Payment records: retained by Stripe in accordance with their retention policy.

7. Your rights

Under UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate data
  • Erasure — ask us to delete your data (where we have no legal obligation to retain it)
  • Restrict processing — ask us to limit how we use your data
  • Data portability — request your data in a machine-readable format
  • Object — object to processing based on legitimate interest
  • Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email us at info@cabbietraining.co.uk. We will respond within 30 days.

8. Data security

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure cloud hosting, and hashed admin credentials. No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your data.

9. Cookies

Our website uses strictly necessary cookies to enable core functionality such as authentication. For full details, see our Cookie Policy.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.